returns + shipping policy
returns or exchanges can be made by mail or in one of our store locations. requests for a return or exchange can be made to firstname.lastname@example.org
product must be received by us within 14 days from the day you received your package. all sale items are final sale -- for real. we do not issue price adjustments.
we will accept goods for refund or exchange under the following conditions:
• must be accompanied by the original receipt or a gift receipt.
• must be clean, unworn, unwashed and be in sellable condition.
• all tags, panty-liners and straps must be intact.
• we cannot accept any goods that are worn, damaged or altered from their original condition.
• repackage your exchange/return securely: reuse the box, bag, and tissue you received your order in to prevent any damage or excessive wrinkling during transport due to improper packaging.
• include one copy of the web order invoice in your package. write clearly either returns or exchange department on your package. we urge you to insure the package, if for some reason we don’t receive the package we cannot exchange or return your purchase unless it has been insured.
• return shipping costs are the responsibility of the purchaser. to receive a return label, e-mail email@example.com. the return-shipping fee will be deducted from your refund. we cannot accept cod deliveries. shipping charges are not refundable.
• allow approximately one week for delivery of your exchange /return package. we will refund the credit card used to make your purchase within 5 days of receipt of return. it generally takes 1-2 billing cycles for your credit to appear on your statement.
• mail your returns to the following address:
attn: online returns
32 33rd street,
unit 13, 5th floor
brooklyn, ny 11232
• if you have a vacation emergency please email firstname.lastname@example.org so we can be sure to get you what you need asap!
orders are shipped monday-friday via ups. most orders are shipped within 24 hours from the order date. orders placed on the weekend and select holidays are processed on the next business day.
ground: 3-5 business days ($10)
2nd day: 2 business days ($25)
overnight: 1 business day ($60)
overnight with saturday delivery: 1 business day and delivered on saturday when ordered on a friday by 3pm EST ($75)
contact us for international shipping!